Lead times, Shipping, & Return Policy
CURRENT DELIVERY TIMEFRAMES
Everything is made-to-order
The Line Up does not carry any items in stock, and all garments are custom made once you place your order according to your style and fabric selection. For this reason, please know that:
- Orders cannot be changed or refunded once placed.
- Garments require production time, in addition to your shipment method of choice.
- Production time fluctuates depending on the time of year.
- Ship date ranges are updated weekly and can be found on individual product pages.
Order carefully. If you have questions or need assistance with making decisions before ordering, please get in touch! We are always happy to help and want to make sure you love your costume!
Production Lead Times:
***For more current ship date ranges, see individual product pages. These are updated weekly based on production capacity.***
The following chart is a general range of lead times depending on the time of year. Expect longer lead times in July through February. Please plan ahead and contact us early if you need garments delivered during this time frame!
| ORDER TYPE | QUANTITY | FEB - APRIL | MAY - AUG | SEPT - NOV | DEC - JAN | |||||
|---|---|---|---|---|---|---|---|---|---|---|
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| FAST TRACK JACKETS | Group (5 or more) | 2-4 weeks* | 2-4 weeks* | 2-4 weeks* | 2-4 weeks* | |||||
| ONLINE STYLES | Group (5 or more garments of the same style and color) | 2-5 weeks | 4-6 weeks | 6-10 weeks | 6-10 weeks | |||||
| Combo Solo (1-4 garments) & Group (5 or more)** | 2-5 weeks | 4-6 weeks | 8-12 weeks | 8-12 weeks | ||||||
| Solo (1-4 garments) | 2-5 weeks | 6-8 weeks | 12-18 weeks | 12-18 weeks | ||||||
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| MODIFY AN ONLINE STYLE | Group (5 or more) | 6-8 weeks | 8-14 weeks | 12-16 weeks | 8-10 weeks | |||||
| DESIGN FROM SCRATCH | Group (5 or more) | 12-16 weeks | 16-20 weeks | 16-20 weeks | 12-16 weeks | |||||
PLEASE NOTE:
Lead times do not include shipping. Add an additional 1-7 business days for your shipment method of choice.
*Fast Track Jackets with online lettering options ship in 2 weeks. Fast track jackets with custom logo or lettering ship in 3-4 weeks.
**We encourage you to place your group costumes orders (5 or more of same garment) on a separate transaction from your solo costume orders. Contact us if you need assistance!
RUSH ORDERS
Solo Orders (1-4 garments)
Rush options are not available on orders of 1-4 garments.
Group Orders (5 or more garments)
Contact us if you have a deadline and we’ll do our best to accommodate you! We’d love to help address your needs and expedite your order when possible.
To determine if a rush order is a feasible option, please note the following:
- Rush orders are subject to approval, as they are based on our production capacity at the given time.
- For delivery dates from July to February, our production schedules book fast and rushing orders through production is not always possible. Generally, rush orders are only available from February to June, but we encourage you to contact us if you have a deadline, and we’ll do our best to accommodate you!
- Additional rush fees may apply. Fees include a one-time rush fee, the base (non-discounted) price of the garments, and mandatory overnight shipping costs.
- Rush orders are not subject to promotional or group discounts.
- The minimum time needed to produce a group order of 5 or more garments is 2-3 weeks.
- Fabrics are limited to in-stock choices, and fabrics/supplies may be subject to COVID-19 restrictions.
- Garment style must be an existing design featured on our webstore without modifications.
ORDER & SHIP DATE CONFIRMATION
Within 1-2 business days of placing your order, you will receive and email confirmation with your scheduled ship date. For assistance with any questions or special needs after ordering, please contact us.
SHIPPING OR PICKUP
The Line Up is proud of its reputation for on-time delivery. All orders are shipped via UPS from our Eden Prairie, Minnesota facilities. Shipping costs vary depending on your location and preferred delivery method and will be assessed in the cart, at the time you place your order. Please note that all UPS shipments require a signature to be delivered.
UPS Ground Shipping Map:
Please note: The ground shipping timeframes shown below are estimates and are not guaranteed.
For more guaranteed delivery timeframes, please select 3-day, 2-day, or Next day shipping.
Local Order Pick-Up
Free order pick-up is available for customers near the Minneapolis / St. Paul metro area. Choose “In-Store Pick Up” on the “Customer” page at checkout when placing your order online.
International Shipping
We are happy to offer international shipping services! Customers in Canada and Mexico can complete their orders directly on our website. If you're outside the United States, Canada, or Mexico, please contact us to place your order through an Account Manager. While we handle the shipping process, please note that customers are responsible for any customs fees upon delivery. International shipping may take additional transit time, and due to potential customs processing and other factors beyond our control, we cannot guarantee specific delivery timelines. All products are shipped F.O.B. Eden Prairie, with the buyer assuming responsibility after delivery.
Shipping Notification
When your order is shipped or ready for pick up, you will receive an e-mail confirmation with tracking information. If you have any questions regarding your order, please contact us.
RETURN AND EXCHANGE POLICY
All orders are final sale
Please keep in mind that all products at The Line Up are custom-made-to-order, just for you, and thus final sale. Because of this, we are unable to accept returns.
Contact us if you aren’t totally satisfied – we’re happy to help! We stand behind our products and take pride in offering quality merchandise. If you have any problems with defective merchandise, contact us immediately. We will work with you to repair or replace your garment.
Size Exchanges
If you are unhappy with the fit or size of your garment, we offer size exchanges on web styles for a fee of 50% of the base price of the garment, with a minimum fee of $50. Size exchanges follow the same lead times as group web orders. Please see individual product pages for the most up to date lead times. Size exchanges must be requested within 30 days after your product has been delivered and must be unworn with tags attached.
Please keep in mind that garments with a custom logo, lettering, and/or embellishment are final sale and cannot be returned for a size exchange.
Please call us at 1-888-454-6387 or email info@thelineup.com with your size exchange request. Our Customer Service team will work with you to address your concerns! Size exchanges apply to web orders only. For custom designs ordered through an Account Manager, please contact your Account Manager directly to address any concerns.
Cancellations
Orders that are placed online are processed immediately and cannot be cancelled. Please order carefully and contact us if you have any questions or need help during the ordering process. We want to make sure your order goes smoothly!
ORDERING RESOURCES
Need help ordering? We’re happy to answer your questions and help you through the ordering process! CONTACT US to get in touch! We take pride in learning about you and offering services that will accommodate your needs. If you desire a custom look or would like to change something about a design offered in our catalog or online, please call us with your request! .
Nervous about placing a custom order? Here are a few resources to help with a successful order:
- ORDER SWATCHES
- GET A FREE ILLUSTRATION
- TAKE YOUR MEASUREMENTS
- ORDER A SAMPLE GARMENT
- GET IN TOUCH
Colors on your computer screen may differ to how they appear in person. Because of this, we advise you to order swatches to ensure you are completely happy with your color and fabric choices!
We know that it’s hard to visualize your colors and design before ordering, so we offer FREE illustration services . We recommend using this service if you are ordering for a group of 5 or more.
Sizing is always hard when you are ordering online, but we have great resources to help you! We recommend taking measurements, then comparing those measurements to our sizing chart. You can view our sizing chart, how-to measure videos, and additional tips on our sizing page.
If you are for sure wanting to order a garment for your team, order just one garment to see the final product before placing your team order.
If you are unsure about colors, fabrics, sizing, contact us via email, phone, or live chat! We’re here to answer your questions, assist you through the ordering process, and help you find a look you love!