FAQs

Yes! High Schools, Colleges, and Non-Profit Organizations can request a quote and pay with a purchase order for group orders of 5 or more in the same color and fabric.

For Custom orders: If you are modifying an online style or designing a custom look from scratch, please contact us to get started! Your dedicated account manager will walk you through the process.

For online orders: Follow the process below to request a quote and pay online with a purchase order at www.thelineup.com

First, log in or create an account by clicking the MY ACCOUNT. Begin by adding the products to your cart - please select the exact colors and sizes you would like to add to your quote. Once in the cart, select GENERATE QUOTE to finalize your quote to submit to The Line Up for approval.

Our team will review your quote, adding standard UPS Ground Shipping to the quote. Once approved, we’ll send a confirmation email to the email address associated with your account. You can view the status of your quotes under MY ACCOUNT in your Quote History.

Once your quote is approved and you’re ready to complete your order, return to the Quote History section under MY ACCOUNT. Select the quote you are ready to complete and check that the garment, colors, and sizes are correct. Then select ADD QUOTE TO BASKET. Continue the checkout process by entering your shipping and billing information. In the payment section under PAYMENT OPTIONS, select Purchase Order as your form of payment. Type your P.O. Number into the field and complete checkout. Once placed, you’ll receive an order confirmation email.

Our turnaround time varies depending on the time of year and number of garments in your order. For current ship date ranges for online styles, see individual product pages. Visit our Lead time, Shipping, & Exchange page for general information.

The minimum quantity for all orders is 5 or more garments in the same style and fabric color. As of August 1st, 2022, the general public will no longer be able to purchase 1-4 garments on www.thelineup.com, except for those with an approved Studio Business Account or those reordering garments to match a past order. More information>

Yes, there are no minimum order requirements for Mens & Boys apparel to coordinate with rest of your group order. More information>

Rush orders are available, but are subject to approval and additional fees may apply. Visit our Lead Time, Shipping, & Exchange page for more information on if you qualify for a rush order!

Standard Sizes

The Line Up proudly offers child, adult and extended size options for many of our styles! For complete instructions on sizing and how to measure, refer to our sizing and measurements page

Custom Sizes

We know there are times when standard sizing does not work for everyone. No worries! 100% of our products are made in-house. We will create special patterns for groups of 5 or more. Examples of our custom patterning and sizing solutions include:

• Making a torso girth adjustment
• Shortening or lengthening pants, skirts and more!
• Custom men's/boys sizes are also available

Patterning fees are additional and charges vary depending on the adjustments and complexity of the pattern. Contact us to get started!

Do you like a garment online but you are not sure if it's right for your team? For orders of 5 or more, we will mail a sample garment to you. Sample fees are $20-$40 and include shipping both ways. Keep the sample for up to one week and try it on your team. Contact us to get started!

A prototype is a sample garment of your custom order that's created to ensure you love everything about your new look!

For group orders of 5 or more, a prototype is necessary:

• If you plan to modify a current webstore style
• Create your own design from scratch

A prototype is your tool for checking fit, design, and overall performance of the garment before your entire order is created. Learn more on our Prototype page.

• Learn more about modifying an existing design:  Modification Services
• Learn more about creating a design from scratch:  Design Services

Personalizing a garment with a custom logo, lettering and/or embellishment is the perfect way to distinguish your team. Some things to keep in mind if you are looking for this service:

• These sales are final and cannot be returned for a size exchange
• If you are working with a licensed team logo, the school or official organization will need to provide us with a letter of permission to apply your licensed brand to the garment. Any license fees that apply will be added to the cost of the garments.

Visit our  Logos & Lettering Page page for more information or  Contact us to get started!

We offer a huge variety of colors and fabrics to inspire your creativity! Visit our fabrics page! Please note the following:

• Fabric colors shown on our website and in our catalogs are representational only. Colors may vary from monitor to monitor.
• For a more accurate representation, order fabric swatches.

Yes, we have swatches available for purchase on our website, here.

Contact us to get started with a free illustration! We offer custom designs for groups of 5 or more. An account manager will walk you through the process, and you can also learn more about customization on our services page.

Unfortunately unless you have a Studio Business Account, we do not offer further modifications or pattern changes for orders of 4 or less garments. Custom costumes require a minimum of 5 garments.

If you do have a Studio Business Account, all our online styles are customizable with your colors and made-to-order base on your selections with no minimum requirement. We also offer extended or special sizing options for online styles, like long or short torsos or inseams.

The Line Up offers confidential pricing and online accounts for studio business owners, teachers, and choreographers. To apply for a free account or learn more, visit our Studio Business Account page.

We offer several discount opportunities:

Volume discounts for online orders: Teams save 20%, every day! Order 5 or more garments of the same style and fabric colors to get 20% off your order. No coupon code is needed!

Volume discounts for custom orders: For custom orders designed from scratch, teams save an additional 5-20% depending on the quantity ordered and the complexity of the design.

Early Bird Discounts: From January to May, we offer seasonal discounting for those looking to plan ahead and save. Contact us to learn more!

Studio Business Accounts: The Line Up offers confidential pricing and online accounts for studio business owners, teachers, and choreographers. To apply for a free account or learn more, visit our Studio Business Account page.

Caring for your garment is very important to ensure it lasts. How you wash it depends on what fabrics were used and what type of embellishment was applied. See our garment care resources page for more information. When in doubt about what to do, call us! We are eager to help.

You have enough to worry about, let us do the dirty work! Visit our garment care resources page to learn more about our laundry services.

We are always looking for fresh faces and amazing talent. Visit our  Model Application page to learn more and apply to be a model.

All garments are made-to-order and based on your style and fabric selections. Once your order is placed it cannot be changed or refunded. Please see our Lead Times, Shipping, & Return Policy page, or Contact Us for more details. We are always happy to
assist you prior to placing your order!

You won’t see your selected colors on the web page but we can provide an illustration in your selected colors. We offer 1 free illustration for solo orders, and up to 3 free digital designs for groups of 5 or more. Contact us via our Illustration Services Page .

You can expect to receive your illustration within 3 business days.

No, since all of our garments are made-to-order, selecting your own colors will not increase the production time.

Be sure to take the dancer’s measurements and use our sizing chart to determine what size will be best. Our garments are meant to be form-fitting and our sizes tend to run smaller that streetwear. Review the sizing tips on our website. Feel free to contact us at 952-829-7819 if you have questions about sizing prior to placing your order.

All of our garments are made-to-order so we don't carry any stock inventory. However, we do have one product line, Fast Track Jackets, which are stocked and ship in 2-4 weeks once customized with your lettering or custom logo.

We keep patterns on file for all orders, which makes reordering possible for years to come. Reorders follow the same timeline as group web orders. Please note that for garments from 2020 or earlier, a minimum order of 5 is required, along with additional fees and extended lead times. Visit our Reorders page for more information, our Shipping & Lead Times page for lead time information, or Contact Us for more details.

Yes, we provide international shipping! Customers in Canada and Mexico can complete their orders directly on our website. If you're outside the United States, Canada, or Mexico, please contact us to place your order through an Account Manager. While we handle the shipping process, please note that customers are responsible for any customs fees upon delivery. International shipping may take additional transit time, and due to potential customs processing and other factors beyond our control, we cannot guarantee specific delivery timelines. All products are shipped F.O.B. Eden Prairie, with the buyer assuming responsibility after delivery.