Frequently Asked Questions
WHAT IS YOUR TURNAROUND TIME?
Visit our Shipping and Returns page for more information.
DO YOU DO RUSH ORDERS?
Visit our Shipping and Returns page for more information.
WHAT RANGE OF SIZES DO YOU HAVE?
The Line Up proudly offers child, adult and extended size options for many of our styles! For complete instructions on sizing and how to measure, refer to our sizing and measurement page.
We know there are times when standard sizing does not work for everyone. No worries! 100% of our products are made in-house. We will create special patterns for groups of 5 or more. Examples of our custom patterning and sizing solutions include:
-Making a torso girth adjustment
-Shortening or lengthening pants, skirts and more!
-Custom men's/boys sizes are also available
Patterning fees are additional and charges vary depending on the adjustments and complexity of the pattern. Contact us to get started!
CAN I GET AN ILLUSTRATION OF MY GARMENT WITH MY SELECTED COLORS?
Need help visualizing color combinations or deciding what to do? We offer up to 3 free digital designs for groups of 5 or more! Contact us to get started!
CAN I GET A SAMPLE GARMENT?
Do you like a garment online but you are not sure if it's right for your team? For orders of 5 or more, we will mail a sample garment to you. Samples are $20-$40 and include shipping both ways. Keep the sample for up to one week and try it on your team. Contact us to get started!
WHAT IS A PROTOTYPE?
For group orders of 5 or more, a prototype is necessary:
-If you plan to modify a current webstore style
-Create your own design from scratch
Once the design is confirmed by you, a sample garment (prototype) is created to ensure you love everything about your new look. It is your tool for checking fit, design and overall performance of the garment before your entire order is created.
-Learn more about modifying an existing design: http://thelineup.com/services-modify/
-Learn more about creating a design from scratch: http://thelineup.com/services-design/
HOW CAN I ADD MY LOGO, LETTERING OR OTHER EMBELLISHMENT?
Personalizing a garment with a custom logo, lettering and/or embellishment is the perfect way to distinguish your team. Some things to keep in mind if you are looking for this service:
-These sales are final and cannot be returned for a size exchange
-If you are working with a licensed team logo, the school or official organization will need to provide us with a letter of permission to apply your licensed brand to the garment. Any license fees that apply will be added to the cost of the garments.
WHAT ARE MY FABRIC OPTIONS?
We offer a huge variety of colors and fabrics to inspire your creativity! Visit our fabrics page! If you plan to reorder a design, dye lots will vary and we cannot guarantee an exact color match. Please note the following:
-Fabric colors shown on our website and in our catalogs are representational only. Colors may vary from monitor to monitor.
-For a more accurate representation, give us a call to request fabric swatches. We're happy to proivde you with a physical sample of the fabric for group orders FREE OF CHARGE!
CAN I GET A FABRIC SAMPLE BEFORE ORDERING?
-Fabric swatches can be purchased through our website: http://thelineup.com/fabric-swatch-samples.html
-Or if you are ordering for a group of 5 or more, we'd be happy to provide you with complimentary swatches. Please contact us to get started!
HOW DO I ORDER A CUSTOM DESIGN FOR A GROUP?
For custom designs for groups of 5 or more, please visit our services page or contact us at 1-888-454-6387.
CAN I ORDER A CUSTOM DESIGN FOR A SOLO OR INDIVIDUAL?
Everything you see on our website is made-to-order. Therefore, you can always customize your colors to create your own unique look. We do not do original custom designs or patterns for orders for 4 or less.
HOW DO I SET UP A STUDIO OR WHOLESALE ACCOUNT?
To learn more about special prices for studios, please contact us at 1-888-454-6387.
WHAT KIND OF DISCOUNTS DO YOU OFFER?
Making several garments at a time is the best way to save! Our best discount is 20% for groups of 5 or more, ordered on our website. We also offer discounts for the following:
-Custom, made-to-order services with discounts depending on timeframe, quantities and design. This information will be provided to you when the garment is priced during the design and pricing phase of the ordering process.
-Early Bird Discounts from March to May. This makes for HUGE savings for teams that are able to plan ahead, pay early and take delivery.
WHAT IS YOUR CONSIGNMENT PROGRAM?
We take pride in making garments that can be worn for years to come. If you have a garment made by The Line Up and you are not wearing it, want to earn some extra money or give it a new home by recycling the garments, consider our Consignment Service Program! Even better, if you are looking for a custom look at a great bargain, shop consignment styles on our wesbite. Please call us at 1-888-454-6387 for more details.
-To resell in the consignment section of our website, it must be a garment made by The Line Up within the past 10 years.
-You can expect to sell a preowned garment between 15-25% of the original price.
-Depending on the wear and condition of the garments, washing and repair fees will be deducted from the sale price. This will be established once we have inspected the garments for the sales process.
-To view current garments for sale visit our webstore at: http://thelineup.com/dance/consignment.html
WHAT IS YOUR PRIVACY AND SECURITY POLICY?
When you order from The Line Up, information collected through sales and inquiries about our product remain private and secure. Information such as name, address, e-mail, phone number and credit card/payment information are used for purposes of completing sales transactions, tracking shipment/delivery, and keeping you informed about your order. If you have questions regarding privacy or any part of our ordering process, please contact us at 1-888-454-6387 or firstname.lastname@example.org.
HOW DO I WASH OR CARE FOR MY COSTUME?
Caring for your garment is very important to ensuring it lasts. How you wash it depends on what fabrics were used and what type of embellishment was applied. See our garment care resource page for more information. When in doubt about what to do, call us! We are eager to help.
CAN YOU WASH MY COSTUME FOR ME?
You have enough to worry about, let us do the dirty work! Visit our garment care resource page to learn more about our laundry services.
WHY CHOOSE THE LINE UP?
-Customization (Color Change)
-Variety of sizes
HOW CAN I BECOME A MODEL FOR THE LINE UP?
We are always looking for fresh faces and amazing talent. Simply contact us, let us know you are interested in modeling and attach a photo.
DO YOU SELL POMS OR SHOES?
Our website is packed full of made-to-order garments, we just don't have enough room at this time for poms and shoes.
DO I HAVE TO BE A VENDOR OR HAVE A WHOLESALE ACCOUNT TO ORDER?
Good news! With us it is not necessary to set up a special account. We sell to the general public and are open to all types of customers. To learn more about special prices for studios, please contact us at 1-888-454-6387.