Refund policy

All Orders Are Final Sale

Please note that all products at The Line Up are custom-made to order, just for you, and are therefore final sale. Because of this, we are unable to accept returns.

Contact us if you aren’t totally satisfied – we’re happy to help! We stand behind our products and take pride in offering quality merchandise. If you encounter any issues with defective merchandise, please contact us immediately. We will work with you to repair or replace your garment.

Size Exchanges
If you are unhappy with the fit or size of your garment, we offer size exchanges on online styles for a fee of 50% of the garment's base price, with a minimum fee of $50. Size exchanges follow the exact lead times as group online orders. Please refer to the individual product pages for the most up-to-date lead times. Size exchanges must be requested within 30 days of your product's delivery and must be unworn, with tags still attached.

Please note that garments featuring a custom logo, lettering, and/or embellishment are final sale and cannot be returned for a size exchange.

Please call us at 1-888-454-6387 or email info@thelineup.com with your size exchange request. Our Customer Service team will work with you to address your concerns! Size exchanges are only applicable to online orders. For custom designs ordered through an Account Manager, please don't hesitate to contact your Account Manager directly to address any concerns.

Cancellations
Orders that are placed online are processed immediately and cannot be cancelled. Please order carefully and contact us if you have any questions or need help during the ordering process. We want to make sure your order goes smoothly!

Ordering Resources

Need help ordering? We're happy to answer your questions and help you through the ordering process! Contact us to get in touch! We take pride in learning about you and offering services that will accommodate your needs. If you desire a custom look or would like to modify a design provided in our catalog or online, please get in touch with us with your request.

Nervous about placing a custom order? Here are a few resources to help with a successful order:

  1. Order Swatches
    Colors on your computer screen may differ from how they appear in person. Because of this, we recommend ordering swatches to ensure you are delighted with your color and fabric choices.
  2. Get a Free Illustration
    We understand that it’s challenging to visualize your colors and design before placing an order, so we offer free illustration services. We recommend using this service if you are ordering for a group of 5 or more.
  3. Take Your Measurements
    Sizing can be tricky when ordering online, but we have great resources to help you. We recommend taking measurements and then comparing them to our sizing chart. You can view our sizing chart, how-to measure videos, and additional tips on our sizing page.
  4. Request a Sample Garment
    If you're planning to order garments for your team, contact us and we'll send you a sample from our inventory. This allows you to see the quality of the garment and gauge how sizing runs before placing your team order. The sample garment will need to be returned to us within 1-2 weeks.
  5. Get In Touch
    If you are unsure about colors, fabrics, or sizing, contact us via email, phone, or live chat! We're here to answer your questions, assist you through the ordering process, and help you find a look you love!