Shipping policy
Current Delivery Timeframes
Everything is Made-to-order
The Line Up does not carry any items in stock; all garments are custom-made according to your style and fabric selection once you place your order. For this reason, please know that:
- Orders cannot be changed or refunded after they have been placed.
- Garments require production time, in addition to your chosen shipment method.
- Production time fluctuates depending on the time of year.
- Ship date ranges are updated weekly and can be found on each product's page.
Order carefully. If you have questions or need assistance with deciding on ordering, please don't hesitate to get in touch. We're always happy to help and want to ensure you love your costume!
On Time Guarantee
Deadlines Matter to Us - because they matter to you! We guarantee your order will arrive by your confirmed delivery date, no exceptions - or overnight shipping is on us!
Production Lead Times
For the most up-to-date ship date ranges, please refer to individual product pages. These are updated weekly based on production capacity.
The following chart is a general range of lead times depending on the time of year. Expect longer lead times in July through February. Please plan and contact us early if you need garments delivered during this time frame!
| Order Type | Quantity | Feb-May | Jun-Aug | Sep-Jan |
| Production Time (from date order is placed) | ||||
| Fast Track Jackets | Group (10+) | 2-4 weeks* | 2-4 weeks* | 2-4 weeks* |
| Online Styles | Group (10+ of same style and color) | 2-4 weeks | 3-5 weeks | 6-8 weeks |
| Combo Solo (1-9 garments & 10+ of same style and color)** | 2-4 weeks | 4-6 weeks | 8-10 weeks | |
| Solo (1-9 garments) | 3-5 weeks | 5-7 weeks | 10-14 weeks | |
| Design & Production Time (from design to ship date) | ||||
| Custom (Design & Proto included) | Group (10+ of same style and color) | 8-16 weeks | 8-16 weeks | 8-16 weeks |
PLEASE NOTE:
Lead times do not include shipping. Please allow an additional 1-7 business days for your chosen shipment method.
*Fast Track Jackets with online lettering options ship in 2 weeks. Fast Track jackets with custom logo or lettering ship in 3-4 weeks.
**We encourage you to place your group costume orders (10 or more of the same garment) on a separate transaction from your solo costume orders. Contact us if you need assistance!
Rush Orders
Solo Orders (1-9 garments)
Rush options are not available on orders of 1-4 garments.
Group Orders (10 or more garments)
Contact us if you have a deadline, and we'll do our best to accommodate you! We'd be happy to help address your needs and expedite your order whenever possible.
To determine if a rush order is a feasible option, please note the following:
- Rush orders are subject to approval, as they are based on our production capacity at the given time.
- For delivery dates from July to February, our production schedules fill up quickly, and rushing orders through production is not always possible. Generally, rush orders are only available from February to June. However, we encourage you to contact us if you have a deadline, and we'll do our best to accommodate you.
- Additional rush fees may apply. Fees include a one-time rush fee, the base (non-discounted) price of the garments, and mandatory overnight shipping costs.
- Rush orders are not subject to promotional or group discounts.
- The minimum production time for a group order of 10 or more garments is 2-3 weeks.
- The garment style must be an existing design featured on our online store, without modifications.
Order & Ship Date Confirmation
Within 1-2 business days of placing your order, you will receive an email confirmation with your scheduled ship date. For assistance with any questions or special needs after placing your order, please contact us.
Shipping or Pickup
The Line Up is proud of its reputation for on-time delivery. All orders are shipped via UPS from our facilities in Eden Prairie, Minnesota. Shipping costs vary depending on your location and preferred delivery method and will be assessed in the cart at the time you place your order. Please note that all UPS shipments require a signature to be delivered.
UPS Ground Shipping Map
Please note that the ground shipping timeframes shown below are estimates and are not guaranteed.
For more guaranteed delivery timeframes, please select 3-day, 2-day, or next-day shipping.
Local Order Pickup
Free order pickup is available for customers near the Minneapolis/St. Paul metro area. Choose “In-Store Pick Up” at checkout when placing your order online.
International Shipping
We are happy to offer international shipping services! However, if you're located outside the United States, please contact us to place your order through an Account Manager. Shipping fees will include a surcharge to cover duties, taxes, and other fees. International shipping may take additional transit time. Due to potential customs processing and other factors beyond our control, we cannot guarantee specific delivery timelines. All products are shipped F.O.B. Eden Prairie, with the buyer assuming responsibility after delivery.
Shipping Notification
When your order is shipped or ready for pickup, you will receive an email confirmation with tracking information. If you have any questions about your order, please don't hesitate to contact us.